Payment
All transactions are processed via Stripe and all major credit cards in euros.
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Delivery
We aim to ship out the majority of products within 3–7 days on receival of order. Overseas shipments may be subject to import duties and tax. Additional charges must be at the customer’s expense. brandguide has no control over these charges and accepts no responsibility for any additional overseas costs.
If your order is sent with DHL and the parcel is sent back to us after a few attempts, a charge of Eur 15 (Worldwide) + the resending costs will occur.
Should a parcel be send back to us as too many attempts were made by other courier such as FedEx, UPS or TNT addtional charges will apply. Also, a return postage cost will incur. We will find the most competitive delivery charges.
Damage
If your product is received damaged in the post, please notify us immediately and retain the product and packing and we will contact DHL or the courier company who will be responsible for addressing and compensating the damage claim. Notify us immediately and we will advise on the appropriate course of action.
Returns
Products may be returned if you notify us via email within 14 days of receipt of product. Products must be returned undamaged and in the state in which they were sent. You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. brandguide is not responsible for the loss or damage of any returned product. Upon satisfactory receipt of the returned goods we will refund your payment within 7 days minus the costs of initial shipping and packing charges.
